The registration confirmation email
The one email you can edit: your welcome message, your links, who receives it and exactly when it is sent.
When somebody finishes your public registration form, Dojo Tiger emails them a confirmation. It is the only automatic email the studio sends to a new family, and it is the one place you get to say something in your own voice at the moment they have just signed up.
Studio then Email Template is where you edit it. Owner and Admin.
What the email already contains
Most of it is assembled for you and cannot be edited:
| Part | Where it comes from |
|---|---|
| Subject line | Registration Confirmed - {your studio name} |
| Sender | Your studio's name. The address is at your studio's own domain when one is set up for sending, and noreply@dojotiger.com otherwise (see below) |
| Logo | Your studio logo, if you have uploaded one |
| Heading | Your studio name |
| Welcome message | Yours — see below |
| "Here's what we received" | The student's name, the program they chose, and the waivers they signed |
| Useful Links | Yours — see below |
| Create Your Account button | Links to sign-up, so the family can get an account. A family that already has one gets a link to their family page instead |
| Spam-folder note and footer | Fixed |
So the two things you control are the welcome message and the links.
The welcome message
One block of plain text, up to 5,000 characters, shown directly under your studio name. No Markdown, no formatting — line breaks and words.
If you leave it empty the email falls back to "Thank you for registering with your studio's name! We are excited to welcome you."
This is the paragraph worth spending ten minutes on. The useful ones answer the questions a family asks the day they sign up:
- What happens next, and who will contact them.
- What to wear and what to bring to a first class.
- When to arrive.
- Whether they owe anything yet.
Links
Up to ten, each with a label and a URL. They render as a list under a Useful Links heading, above the account button.
Two rules the form enforces:
- The URL must be a real, complete URL — not "myschool.com/faq".
- It must start with
https://. Plainhttp://is rejected.
Good candidates: your class schedule page, your policies, a parking or entrance photo, your Instagram. Add Link adds a row; Remove takes one away. The button disappears once you have ten.
Previewing and saving
The Preview card at the bottom shows the shape of the email with your fields
in place — [Welcome Message], [Student Name] and so on stand in for the parts
that are filled per-registration. It is a layout sketch, not a rendering.
Save Template stores it. The next registration uses the new copy; nothing is re-sent to anyone who registered earlier.
Test it on yourself
There is no "send me a test" button. Register a throwaway student through your own public registration link using an email address you can read, then delete the registration afterwards from Students then Registrations. It is the only way to see the real email, and it is worth doing once.
When the email actually goes out
Not the moment the form is submitted — when the registration reaches "waivers complete".
- If your studio has active waivers, the email is sent after the family finishes signing them. A family who fills in the form and abandons the waiver step gets nothing.
- If your studio has no active waivers at all, the registration is complete the moment the form is submitted, and the email goes out then.
Who it goes to:
- For a minor, the primary guardian's email address.
- For an adult student, their own email address.
- If neither exists, nothing is sent.
Students you add by hand never get this email
A student typed in at Students then Students or imported through the bulk table is deliberately excluded, even if you entered an email address. The email says "thank you for registering", which is nonsense to someone who has been training with you for three years and was just migrated into the app.
What you cannot do yet
- There is no resend. If a family says the email never arrived, you cannot push it again from the app.
- There is no delivery indicator. The registration record notes internally when the email was sent, but nothing on Students then Registrations shows you whether it went.
- It is one template. The same welcome message goes to every program, and there is no equivalent editor for any other email the app sends — trial no-show, staff invite, billing prompts and the failed-payment alert all use fixed copy.
The practical answer to "it never arrived" is the one in the email's own footer:
have them check the spam folder. It arrives under your studio's name, from an
address at your studio's own domain when one is set up for sending and from
noreply@dojotiger.com otherwise. Either way the address is unfamiliar to them.
Failing that, tell them what it said and point them at sign-up directly.
Which address your studio's emails come from
By default every email your studio sends to families comes from
noreply@dojotiger.com, under your studio's name. If your studio has its own
domain, Dojo Tiger can set it up so that those emails come from an address at
that domain instead, for example noreply@yourstudio.com.
- You cannot switch this on from your studio's settings. Dojo Tiger sets it up with you, because the domain's DNS records have to be verified first. See Getting help.
- It covers the emails your studio sends to families and staff: this confirmation, announcements, trial booking and no-show emails, billing prompts, staff invitations, inactivity notices to families, and the confirmation codes people are asked for when they sign up on your studio's own site.
- A few emails always come from Dojo Tiger's address, whatever is set up: the staff password reset email, the alerts Dojo Tiger sends you (a failed payment, the inactivity worklist), a confirmation code asked for on dojotiger.com itself, and any email the sign-in service sends directly.
- If the email service refuses your domain (for example its DNS records stop
verifying), the email is sent from
noreply@dojotiger.cominstead. - Replies still go to your studio's contact email, as before.
If the screen ever shows you a Create Template empty state instead of the editor, that is not normal — every studio is given a template when it is created. Get in touch rather than working around it; see Getting help.
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