Documentation
Guides for running your studio in Dojo Tiger — set-up, day-to-day operations, payments and reporting.
Start with Welcome to Dojo TigerStart here
6 guides
What Dojo Tiger does, how it is put together, and what to do on day one.
- Welcome to Dojo TigerWhat Dojo Tiger does for a martial arts studio, and how to read this manual.
- How Dojo Tiger is organisedStudio, program, student, enrollment, session — the five nouns and how they fit together.
- Your first week: a checklistThe setup tasks in the order that works, from studio details to taking your first payment.
- Who can do whatOwner, admin, instructor and parent — what each one sees, and how to add a staff account.
- Signing in, accounts and the studio switcherLogging in, resetting a password, your own account settings, and working across two studios.
- From registration to enrolled studentThe pipeline every family travels: the public form, the pending worklist, the student record and the enrollment.
Set up your studio
8 guides
The things you configure once — programs, schedule, ranks, waivers and your team.
- Studio details and brandingYour name, contact details, logo, address and hours — and the slug that is three public URLs at once.
- Setting up your first programCreate the class program everything else in the app hangs off — including its monthly rate.
- Your class scheduleRecurring weekly classes, how real sessions are generated from them, and what an edit does to the weeks ahead.
- Belt ranksBuilding a per-program belt ladder, the presets, why the order matters, and how a student gets their first rank.
- WaiversWriting waivers, the version history every save creates, and what a family can sign or decline.
- Registration questionsThe extra questions on your sign-up form — the four types, and where the answers end up.
- Gear listsYour studio's equipment list, and an honest account of what it does and does not reach today.
- Your teamAdding staff in the right order, the rules the app enforces, and what happens when somebody leaves.
Bring students in
7 guides
Your registration link, the worklist behind it, leads, trials and the roster they become.
- Your registration link and QR codeOne public URL, the printable QR code for it, and what to have ready before you hand it out.
- What a family sees when they registerThe three-step public sign-up flow, walked end to end. The article to forward to a prospect.
- Reviewing pending registrationsThe worklist screen: the four statuses, duplicates, enrolling inline, and why a row disappears.
- LeadsThe enquiry pipeline: six stages, an activity log, and the one button that turns a lead into a trial.
- TrialsFree trial classes: the allowance, booking into a real class, no-show emails, and converting to an enrollment.
- Adding students by hand and in bulkThe single-student form, the 100-row bulk table, and the order to do things in when migrating a roster.
- Enrollments explainedStudent versus registration versus enrollment, the three statuses, and everything downstream that reads them.
Money
16 guides
Connecting Stripe, charging cards, monthly tuition, refunds and what families see.
- How money works in Dojo TigerThree separate switches, in order — and why turning one off does not turn the others off.
- Connecting StripeThe hand-off to Stripe, the four connection states afterwards, and what each one means.
- Turning on card chargingThe switch that lets money move at all — what it unlocks, and the trap in turning it off.
- Test modeHow to tell whether a studio is connected with test credentials, what is safe, and how to go live.
- Setting your pricesProgram rates, custom rates, promotions and sibling discounts — and the order they resolve in.
- Charging a cardTaking a one-off payment from a family's saved card, whose cards those are, and why you can't add one here.
- RefundsFull and partial refunds, the reasons list, and what the family sees afterwards.
- Turning on automatic monthly billingThe second switch: its two prerequisites, and the Billing column that appears once it is on.
- Starting monthly billing for a studentThe Start dialog, why the amount isn't editable, and why the first payment is taken immediately.
- Stopping, pausing and unenrollingStop at period end or immediately, why pause is a roster status rather than a button, and what never touches the roster.
- When you change tuitionThe Rate changed badge, the Sync button, and exactly when a family starts paying the new amount.
- Applying a discount to a studentAttaching a promotion or a custom rate to one enrollment, and how it reaches a subscription that is already running.
- When a payment failsPast due, the retries Stripe runs for you, the email that comes to the studio, and what to tell the family.
- What families seeThe family Payments page end to end — cards, Pay buttons, monthly billing, receipts — and what they cannot do.
- Reading the Payments ledgerEvery charge the studio has taken: the statuses, the filters, the 200-row cap, and the per-student view.
- Turning payments offBoth switches in the right order, what disconnecting Stripe does, and what happens to live subscriptions.
Run your classes
7 guides
Attendance, the check-in kiosk, the instructor view, promotions, events and inactivity alerts.
- Taking attendanceFinding a class, the four statuses, Mark remaining absent, and why Excused is not cosmetic.
- Setting up the kioskThe tablet, the URL, the PIN, the two unlock layers, and the check-in codes students use.
- What students see at the kioskCheck-in codes, name search, the one-hour window, the three empty-state reasons, and the staff mode.
- The instructor viewThe three-item app an instructor gets, what drives it, and what they deliberately cannot reach.
- Belt testing and promotionsPromoting one student or a batch of a hundred, why there is no undo, and the permanent history.
- Events and RSVPsBelt tests, seminars and parties: capacity, public events, RSVPs, and charging for a paid event.
- Inactivity alertsThe nightly job that tells you a student has stopped coming — the threshold, who it emails, and why it never repeats.
Keep families in the loop
3 guides
Announcements, the registration confirmation email, and the video library families watch at home.
- AnnouncementsMarkdown posts families read in the app: drafts, publishing, dashboard pinning — and what publishing does not send.
- The registration confirmation emailThe one email you can edit: your welcome message, your links, who receives it and exactly when it is sent.
- The video libraryUploading and processing videos, and the per-program access model — where an empty selection means everyone.
Your public website
5 guides
The one-page site at your studio's own address — templates, copy, publishing and the enquiries it captures.
- Your public websiteWhat every studio gets at its own address, the shape of the page, and choosing a template and colours.
- Hero, about and galleryThe three sections you write yourself — headlines, the call-to-action button, body copy and photos.
- What fills itself inPrograms, schedule and contact details come from your studio data — and what deliberately does not appear.
- Draft, preview and publishWhy saving is not publishing, the admin-only preview URL, and what taking the site offline does.
- SEO and capturing leadsYour meta title and description, and the enquiry form that turns a hesitant visitor into a lead.
Reports
4 guides
The dashboard, what each financial and membership report actually counts, and getting the numbers out.
- Reading the dashboardThe five tiles, what each one counts, today's schedule, and the milestones nobody else will tell you about.
- Financial reportsExpected tuition versus collected revenue, why they never match, and the outstanding-payments list.
- Membership reportsAll seven roster reports, the fixed window each one uses, and the two that mislead if attendance is unmarked.
- Exporting to CSVWhat each downloaded file contains, which reports have no download button, and what is not exportable at all.
Reference
4 guides
The glossary, the troubleshooting checklists, an honest list of limitations, and how to reach support.
- GlossaryEvery term this manual uses precisely — registration, enrollment, payer, effective rate, dunning and the rest.
- TroubleshootingChecklists for the problems that actually happen, from a double charge to a student missing off the roster.
- What Dojo Tiger doesn't do yetThe honest list of limitations, and which of them are deliberate decisions rather than missing work.
- Getting helpWhat to try first, how to reach us, what to include — and which questions belong to Stripe instead.
For families
4 guides
For parents and adult students: what the app shows you and what you can do in it.
- What your studio's app shows youA tour of the parent view: dashboard, schedule, events, videos, announcements and studio details.
- Adding and managing your studentsRegistering another child under your account, and what you can and cannot change yourself.
- Paying your studioAdding a card, paying tuition and event fees, monthly billing, receipts and refunds — from the family side.
- Check-in codes, ranks and progressYour child's kiosk check-in code, their belt ranks, attendance and milestones.